Supplier Guide

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The following is intended to be a useful unbiased list of travel suppliers. We provide supplier names for TMCs, online booking tools, accommodation brokers, risk managers, GDSs and other technology, mobile apps, expense management systems, card solution suppliers, fellow consultants, TMC consultancies, online retail travel booking sites, hotels by chain, and airlines by alliance. Inclusion is not an endorsement, although some suppliers have been omitted due to ethical concerns.

Integration is a major issue in travel procurement. You cannot just combine the best GDS, TMC, online booking tool, expense management system and duty-of-care system. TMCs pre-package systems but the packages may not be complete, and may not  what is best or what you need. Please contact us for a list of which GDSs,TMCs, OBTs, EMSs and DoCs are compatible. toc@butlercaroye.com.au

TMCs TMC = “travel management company” = corporate travel agent

Large Global:   American Express Global Business Travel (GBT), BCD, Carlson Wagonlit, Egencia (division of Expedia), HRG (Hogg Robinson Group) INDUSTRY UPDATE: As at March 2018, Amex GBT announces it will buy HRG globally.

Australian Based Large Regional and GlobalATPI Voyager, CTM, FCm (Flight Centre), QBT

Australian Based Mid-Sized:   Campus Travel (Flight Centre university specialist), Corporate Travel (Flight Centre SME brand), Globetrotter,Traveledge

Australian Based Smaller:   Acland Travel, Anywhere Travel, Atlantic Pacific, Bay Travel, Business World Travel, Complete Business Travel, Concierge Business Travel, CT Connections, DBT Corporate, Executive Edge, FBI Travel, Gilpin Travel, Goldman Travel, Mary Rossi Travel, Maxim’s Travel, MP Travel, Orba Travel, Orbit Corporate Travel, Phil Hoffman Travel, Hunter Travel Group, Pulse Travel, Sandford Travel, Show Group,  Spencer Travel, The Travel Authority, The Travel Company, Travel Beyond, Travel Managers / House of Travel, Wall Street Travel, Wentworth Travel, World Corporate Travel, World Travel Professionals  (click on the following diagram, and then click again to magnify) UPDATE TO DIAGRAM: As at March 2018 HelloWorld was in the process of attempting to buy out Magellan. 

Butler Caroye Who Who Smaller TMC (3)

Online Booking Tools

Amadeus AeTM or “eTravel” (being retired), Amadeus Cytric, Arnold (bought by Serko), Claire (US new), Cliqbook (now Concur), Concur (bought by SAP), Deem (US. Rearden Commerce), e3 (FCM, being retired), Egencia (Expedia), Get There (Sabre), HRG Online, Innfinity (US. FIFO/charter specialist), KDS (Eurocentric. Bought by Amex GBT), Lightning (CTM), ResVoyage by Thomalex (SME suited), Sabre Online (SME suited), Serko Online, Serko.Travel (SME oriented),  Tramada Web-res

Accommodation Brokers

The Hotel Network, The Lido Group

Risk Management Specialists

CRG, iJet, Intelligent Travel (Serko), International SOS

GDSs and Other Background Technology

GDS = “global distribution system” = the massive global computerised travel inventory and booking systems used by all TMCs and travel agencies (In italics below)

Amadeus, Arnold Travel Technology, Concur, Sabre, Serko, Tramada, Travelogix, Travelport/Galileo, Trondent

Pre-Trip Approval Systems

Concur, Expense8, Trondent

Corporate Mobile Apps

TripCase (Sabre), Tripit (Concur), Worldmate (CWT), various OBTs also have mobile interfaces

Expense Management Systems

Certify, Chrome River, Clarcity, Concur, Corp TnE, Deem Work Fource, Emburse, Expense8, ExSpend, KDS Neo (bought by Amex GBT), Incharge, Inlogik, Fraedom (was Spendvision, Owned by HRG. INDUSTRY UPDATE: Sold to Visa), NexTravel, Notilus

Card Solution Suppliers

American Express, ANZ, Airplus, CBA, Diners Citi, MasterCard, NAB, Visa

Independent Consultants

Butler Caroye, BTCG, Grosvenor (allied), Galiant

TMC Owned Consultancies

These consultancies are business units of supplier funded TMCs and are not independent to the supply chain, especially with work involving TMCs and technology. Advito (a part of BCD), 4D (a part of Flight Centre), American Express Advisory Services, CWT Solutions Group

Online Retail Travel Booking Sites

Online travel is dominated by a few key players. (click on the following diagram, and then click again to magnify) The diagram does not include the many websites of shopfront retail travel agents. butler caroye who owns whom online 5 Hotels by Chain The following table shows which brands belong to which chains, sorted per standard. (click on the following table, and then click again to magnify)

Butler Caroye Hotel Chains Guide 2 UPDATE Nov 15

Airlines by Alliance The following table shows which airlines are members of which alliance, with an alliance comparison at the end. (click on the following table, and then click again to magnify) butler caroye air alliances